Privacy Policy

1. Introduction

Eaglewings Iron Craft LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ewironcraft.net or use our metal fabrication and installation services.

This policy applies to all visitors, customers, and users of our website and services. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Microsoft Advertising Policies, and Google Ads Policies.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Fill out contact forms on our website
Request a quote for our services
Communicate with us via email, phone, or other channels
Subscribe to our newsletter or marketing communications

The personal information we may collect includes:

Full name
Email address
Phone number
Mailing address
Project details and requirements
Business information (if applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

IP address and geographic location
Browser type and version
Operating system
Referring website
Pages visited and time spent on each page
Date and time of visit
Device identifiers
Interaction data with our website elements

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

Provide, maintain, and improve our metal fabrication and installation services
Process and fulfill service requests and quotes
Communicate about project status and updates
Schedule appointments and consultations

3.2 Communication

Respond to your inquiries and requests
Send project-related updates and notifications
Send marketing communications (with your consent where required)
Provide customer support and assistance

3.3 Improvement and Analytics

Analyze website usage patterns and trends
Improve website functionality and user experience
Develop new services and features
Conduct research and analysis

3.4 Legal and Security

Comply with legal obligations and regulations
Protect our rights, privacy, and property
Prevent fraud and unauthorized access
Enforce our terms of service

4. Who Has Access to Your Data

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

4.1 Employees and Authorized Personnel

Our employees and authorized team members may access your personal information only when necessary to perform their job duties, such as providing services, customer support, or processing transactions. All employees are trained on data protection practices and confidentiality obligations.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Form processing services
Email delivery services
Website hosting providers
Analytics providers
Payment processors

These service providers are contractually obligated to protect your information and use it only for the purposes we authorize.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

Comply with legal process
Protect our rights, privacy, safety, or property
Enforce our agreements
Respond to an emergency

5. Third-Party Services

Our website uses the following third-party services that may collect and process your data:

5.1 FormSubmit (Form Processing)

We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form, your information is transmitted to FormSubmit, which then forwards it to our email. FormSubmit may temporarily store your data for spam protection purposes. For more information, see their Privacy Policy.

5.2 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our website. For more information about Google Analytics privacy practices, see Google's Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

5.3 Advertising Platforms

We may use advertising platforms such as Google Ads and Microsoft Advertising to promote our services. These platforms may collect information about your interactions with our advertisements and website visits. Their use of your information is governed by their respective privacy policies:

5.4 Social Media Platforms

Our website may include links to social media platforms. Interactions on these platforms are subject to their respective privacy policies and terms of service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure server infrastructure
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection
Regular backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our website experience. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data.
Functional Cookies: Remember your preferences and settings to provide enhanced personalized content.
Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.

7.2 Cookie Management

When you first visit our website, you will see a cookie consent banner allowing you to accept or decline non-essential cookies. You can manage your cookie preferences at any time through:

Our cookie consent banner
Your browser settings (to delete or block cookies)
Third-party opt-out tools for analytics and advertising cookies

Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

Right to Access: Request a copy of your personal data that we hold.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restriction: Request that we limit processing of your data.
Right to Data Portability: Request your data in a machine-readable format.
Right to Object: Object to processing of your data for marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

8.2 CCPA Rights (California Residents)

If you are a California resident, you have the following rights under CCPA:

Right to Know: Request disclosure of what personal information we collect, use, and share.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: Opt-out of the sale of your personal information (note: we do not sell personal information).
Right to Non-Discrimination: Exercise your CCPA rights without discriminatory treatment.

8.3 Other Jurisdictions

Residents of other jurisdictions may have similar rights under applicable data protection laws. Contact us to learn about your specific rights.

9. How to Request Data Deletion

If you wish to request deletion of your personal information, you may do so through the following methods:

9.1 Submit a Deletion Request

To request data deletion, please provide:

Your full name
Email address associated with your data
Specific data or records you want deleted (if applicable)
Verification of your identity

9.2 Contact Methods for Deletion Requests

Email: Send your request to contact@ewironcraft.net with the subject line "Data Deletion Request"
Phone: Call us at +1 7042444228
Mail: Send a written request to:
Eaglewings Iron Craft LLC
7624 Via De La Campana
Scottsdale, AZ 85258
USA

9.3 Processing Your Request

We will respond to your request within 30 days. We may need to verify your identity before processing your request. Please note that we may retain certain information as required or permitted by law, such as for legal compliance, fraud prevention, or legitimate business purposes.

10. Contact Information for Data Protection Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Eaglewings Iron Craft LLC
Address: 7624 Via De La Campana, Scottsdale, AZ 85258, USA
Email: contact@ewironcraft.net
Phone: +1 7042444228

For data protection inquiries specifically, please include "Data Protection Inquiry" in your email subject line.

10.1 Supervisory Authority

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with a supervisory authority:

EEA Residents: Your local Data Protection Authority
California Residents: The California Attorney General's Office

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Providing our services and customer support
Complying with legal and regulatory requirements
Resolving disputes and enforcing agreements
Maintaining business records

When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

12. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website and services, you consent to such transfers. We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

Update the "Last Updated" date at the top of this page
Post the revised policy on our website
Provide notice of material changes through our website or other appropriate means

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after changes become effective constitutes your acceptance of the revised policy.

15. Advertising Policy Compliance

Eaglewings Iron Craft LLC is committed to complying with applicable advertising policies and regulations. Our advertising practices adhere to:

15.1 Google Ads Policy Compliance

We do not engage in deceptive advertising practices
All advertisements accurately represent our services
We honor opt-out requests for personalized advertising
We use data in accordance with Google's advertising policies

15.2 Microsoft Advertising Policy Compliance

Our advertisements comply with Microsoft Advertising policies
We do not use misleading claims or false information
We respect user privacy preferences for ad personalization

15.3 Transparency in Advertising

We are transparent about our advertising practices and provide clear information about how we use data for advertising purposes. You can opt out of personalized advertising through:

Your browser settings
Platform-specific opt-out options (Google, Microsoft)
Contacting us directly